Quick Hitts

Eight years ago, Roland J. Down, a large local company, installed a new heater and air conditioner in my home. I’ve had them do a few annual inspections since then, so a week ago, when the air conditioner died during a heat wave, I gave them a call. 

The repair guy showed up on time, diagnosed the problem immediately, and fixed it quickly. I was surprised that his truck said Service Experts instead of Roland J. Down, but that seemed trivial. I was very happy, until after he left. I did a quick search for the part he replaced and saw what it cost, compared to what they charged me.

Evidently, most of the local heating and cooling contractors have hooked up with Service Experts. I don’t know if it’s a franchise or if Service Experts bought the businesses. I do know that I was ripped off.

They didn’t have an e-mail address, so I filled out their “Contact Us” form and sent them the following letter:

Last week I called for service on my air conditioner, expecting it would be a day or two before you could send someone out. I was pleased when you told me you could have a technician here in a couple of hours.

He arrived on time, and when I told him what the symptoms were, he said, without hesitation, “It’s probably the capacitor.” He checked the unit, took one look at the capacitor, and said, “That’s the problem. I can tell just by looking at it.” He got a replacement part from the truck and fixed it quickly. It took him about fifteen minutes, total. Then he checked the unit in my basement, did some tests, and said everything was working fine. He did is job quickly and well.

We then had an informative conversation about the best way to save on both my heating and cooling bill.

The bill was $267 dollars. The fee for the call was $99, which is reasonable, but the capacitor seemed overpriced at $174 dollars. Using the old part as a reference, I looked it up on-line, and found I could by it, retail, for less than twenty dollars. I know and accept that repair services have high markup for parts. Markups of 100% are common. Some places charge 200%. But 835%? $174 for a $20 part? That’s ridiculous. That’s insane. That’s a complete rip-off.

Let’s leave out the fact that you’re buying these in bulk, and no doubt playing far less than the retail price. We’ll just pretend that you’re paying twenty bucks for them. Let’s also agree that a 100% markup is acceptable, making my price for the part $40. With these generous assumptions, you’ve overcharged me by $134, plus tax. I would like a refund of that amount.

I realize that I agreed to that price, and paid it, and that if you refuse to humor me there’s nothing I can do about, other than share this story with my friends.

But I have a *lot* of friends.

I await your prompt response.

Regards,
Dave Hitt

That was more than a week ago. I’ve received no reply, so this is step one of letting all my friends know what to expect. If you call anyone affiliated with Service Experts you can expect prompt, competent service, and you can also expect to be royally screwed on parts.

This is the part:

As I said in the letter, I don’t mind paying $99 for the service call. The fact that it only took him fifteen minutes to replace it and then test the system doesn’t matter – I was paying for his expertise. But paying $174 for a $20 part – that matters.

Now I know what to look for, and how simple it is to replace. If it goes again I’ll be able to fix it myself for twenty bucks. I wouldn’t have minded paying $140 to learn that. But $274? That guarantees I’ll never again call Roland J. Down, or anyone else affiliated with Service Experts.

The next time I have a problem with my system, I’ll call a local, unaffiliated contractor. Sorry, Service Experts, you only get to screw me once.

This is in response to this article, so please read it first.

There’s no excuse for this level of ignorance – he could have cured it with a ten-minute Google search or a fifteen-minute conversation with an actual libertarian. Even the URL, which contains the phrase “libertarian-tea-party,” is wrong. (Most likely, it’s an attempt to manipulate SEO.) Pointing out all the errors Mr. Sanghoee’s article contains would require an article at least three times a long as his, so I’ll just point out a few of them.

Libertarians never took pages from the progressive playbook, nor from any playbook other than their own. We seek individual liberty, which naturally includes things like gay rights and ending the drug war. Libertarianism also lines up with some conservative causes, like gun rights and smaller government, but that too is happenstance. When you start from the principle that people own themselves (the core principle of the philosophy) and work up from it, some conclusions come out on the right side of the political spectrum, some on the left. This confuses people like Mr. Sanghoee, who evidently can only understand the false dichotomies of Left v. Right or Republicans v. Democrats. Libertarians reject that inaccurate two-dimensional view of politics. Our view includes the third dimension of liberty v. tyranny.

Libertarians are strongly in favor of free trade, and are opposed to military interventions and war.  A few minutes of research would have saved Sanjay from the embarrassment of making the uninformed claim that libertarian foreign policy would, “would hurt us in every way imaginable.” Libertarians would like a world where nations trade and cooperate with each other instead of using bombs and robot death planes to murder people.

Sanjay’s insistence that Rand Paul and the Tea Party are libertarian proves he has no clue what Libertarianism is. He doesn’t hate libertarians; he hates what he imagines them to be, which isn’t even close to reality. It’s like someone saying they hate Justin Bieber because they can’t stand progressive jazz. And while lefties will read his nonsense and nod in agreement like a Michael Moore bobble-head doll, anyone with a clue will just shake their head in disgust and write off Mr. Sanghoee as just one more ignorant lefty who has absolutely no idea what he’s talking about.

Last week the pope announced that atheists might go to heaven. To which I replied, “How dare you threaten me!” 

He was wearing his pretty white dress with 24 carat gold trimmings and enough gold jewelry to make Liberace jealous, surrounded by other men wearing similarly fabulous attire. He took a break from condemning gayness to proclaim:

“The Lord has redeemed all of us, all of us, with the Blood of Christ: all of us, not just Catholics. Everyone! ‘Father, the atheists?’ Even the atheists. Everyone! … ‘But I don’t believe, Father, I am an atheist!’ But do good: we will meet one another there.”

Why would an atheist want to go to heaven? There’s nothing to do there. Sure, their version of Handel’s ‘Messiah’ has got to be amazing, but after two or three listens you’re going to want to hear some Allman Brothers, and they’re not up there. Does heaven have steaks, cooked to perfection with just the tiniest bit of perfect seasoning? Cuban Montecristos and Cohibas? Craft beer and fine Bourbon? Hot and willing women? No, no, no, and hell no. Heaven, heaven is a place, a place where nothing, ever happens.

Wait, what’s this?

Whew. That’s a relief. They had me scared for a minute there.

This, my friends, is what heaven should sound like. It doesn’t, but that’s OK, because can listen to it right now, here on earth.

She looks harmless, but listen to what she has to say about your kids.

This is Melissa Harris-Perry, a professor of political science and spokesweasel for MSNBC, telling us that your kids are not your kids – they’re everyone’s kids.

And she’s not alone.

We’ve been hammered with the slogan, “It takes a village to raise a child” ever since Hillary Clinton hired someone to ghost-write her book. It’s an African saying that might make sense for people living in a culture composed primarily of tribes of extended families, but in the context of our society, it’s both stupid and frightening. It doesn’t take a village; it takes parents, preferably two. An extended family helps too. But Harris-Perry wants the government to have the primary say in how you raise your kids. Considering how well government does everything else, that should strike a deep black fear into the heart of very mother and father in the US.

She does this after complaining that we don’t spend enough on public education. The fact is, adjusted for inflation, we’ve tripled our spending per student since 1960, and the results have been appalling. For instance, it produces academics like Ms. Harris-Perry.

There are a thousand different ways to raise kids, and only about a dozen of them are wrong. Unless someone is actively hurting their children, they should be left alone to do what they think is best for them.

What about hard-core fundamentalists whose homeschooling curriculum consists of coloring books featuring Jesus riding dinosaurs, lessons on hating gay people, and believing that the world is going to end next week? Leave them alone. I think they’re foolish, and I know they’re wrong, but I support their right to raise their kids their way. I say this as a hard-core atheist and despite being raised in a fundy household and hating every minute of it. It sucked in every way imaginable, but if Big Brother came in and tried to “fix” it, it would have been even worse.

I raised my kids to be critical, thinking people who don’t take things at face value. I taught them to love liberty and be wary of the numerous people, organizations and governments that will try to take it from them. I didn’t consciously try to steer them toward being atheists, but that’s how they turned out. (Surprise!) I think all kids should be raised that way. So why would I support the right of parents to teach their kids wrong, stupid, and downright harmful things?

Several reasons. The first, and most important, is that it’s none of my damn business. They’re not my kids. Nor are the “society’s” property. The second is that it’s the only way to support the rights of everyone else, including skeptics and atheists, to raise their children the way we want. You can’t demand that right for one group and deny it for another because you disagree with them. And finally, I don’t know the best way to raise your kids. I got my one chance to raise mine, and they turned about great, but I’m not presumptuous enough to insist my way is best, and not not evil enough to force others to use it.

Ms. Harris-Perry, however, is.

 

More Information:

For a more detailed breakdown of this vile creature, check out William Grigg’s article. I’ve just added his blog to my intentionally short blogroll. (I disagree with his position on abortion, but not much else.) I read it regularly, and so should you.

 

Imagine you’re sitting in your boss’s office for your annual performance review. Your boss says you’re doing well, you’ve improved in several key areas, you’ve contributed to the bottom line of the company, but you need to work on keeping your voice down in your cubicle and try to fart less. (Oh, wait, that was my last performance review, not yours. Sorry.) He tells you that he’d been planning on giving you a 6% raise, but because of budget issues he can only give you a 5% raise. 

Would you freak out? Would you bitch and moan about how many things your family was going to have to cut back on?

This is exactly what’s happening with the sequester “cuts”. (Well, not exactly. Government hasn’t improved, not even a little.) We’re told that horrible horrible things are going to happen because there was a small decrease of the increase in the budget.

The administration is doing everything they can to make the cuts painful. When Charles Brown, a director at the Department of Agriculture ‘s Animal and Plant Health Inspection Service [APHIS] was asked about about managing the cuts to minimize the impact, he replied, ““However you manage that reduction, you need to make sure you are not contradicting what we said the impact would be.” In other words, make it hurt.

Meanwhile, the same agency is planning a conference described as “a “mouthwatering event” featuring “fine wines and exceptional micro-brews paired with seasonally driven culinary delicacies.” Good thing they’re not cutting back on anything important.

Whenever my local school district wants more money, which they can only get by convincing us to vote for even higher property taxes, they always threaten to cut sports and music programs. Always. They never try to cut the six-figure salaries of administrators – they don’t even like to admit those exist. Instead they try to trigger an emotional response to con us into forking over even more.

The Obama administration is pulling the same kind of stunt, shutting down White House tours and threatening other programs that people respond to emotionally. The fact that this is a decrease of an increase is largely ignored by Obamafans, but even some Democrats are cringing at the stupidly being spewed. My favorite, so far, is Maxine Waters’ claim that the cuts will cost 170 million American jobs. Cool trick, considering that there are about 155 million jobs in the country. We’ll have 110% unemployment!

Smaller government is generally better government, but this doesn’t cut things nearly enough to make any real difference. When I become president the first thing I’ll do is a 25% across the board cut for nearly every federal agency, and the wholesale elimination of at least 10% of them. I can’t wait to hear Maxine’s response to that.

Last year a group of atheists and skeptics decided that the only correct mode of thought was far left humanism and militant, man-hating feminism. They created the A+ movement as a response to those who dared to push-back against their nonsense. Their occasionally interesting blogs were transformed into cesspools of self-righteous name calling. They drove their most interesting writers away, leaving behind a relativity small group of miscreants who spend most of their time searching, searching, searching for something they can whine about. In nearly every case they misrepresent what the author actually said. Context doesn’t matter. Intent doesn’t matter. The author’s history and record and previous writings don’t mater. The only thing that matters is that someone feeds their desperate need for attention.

The most prominent among them are Rebecca Watson and PZ Meyers. In the past they occasionally provided insights and interesting takes on things, but these days they and their cronies spend most of their time desperately looking for something to be offended by and pissed off about.

The rift they created is now being discussed in the mainstream press, making the entire atheist movement look bad.

There are two ways to feel good about yourself. The first is to actually accomplish something. It can be something great or something trivial, but as long as it’s something you can be proud of, you can point to it, say, “I did that,” and feel good about yourself.

The second way is to look down on other people. We all do it to some extent, but some people use it as their primary source of self-esteem. They convince themselves they are morally superior to anyone who disagrees with them. They often season their disdain with a persecution complex.

The A-plusers have mastered the second technique. They carefully examine everything said or written by any atheist or skeptic outside of their self-important clique. The moment someone says anything they don’t like (and they don’t like much), they go into attack mode. They call out the offender by name, twisting their words out of context to present them in the worst possible light.

The natural response by those attacked is to defend themselves. They spend a great deal of time and effort explaining what they really meant, often inducing a detailed personal history that counters the accusations. This is the natural, obvious response to this kind of attack, but I’d like to suggest a different approach.

Ignore them.

Every time you address their spurious arguments and deeply dishonest accusations, they get the attention they crave. You’re training them that they can remain the center of their own universe simply by stirring up shit wherever the attention starts to fade.

Ignoring them very, very difficult to do. Our natural response, especially to potentially reputation-damaging accusations, is to defend ourselves. But every time we do it, we’re training them to keep flinging poo in our direction.

I made this suggestion to someone they’d targeted, and she replied that it was important to defend herself. She does a lot of freelance work, and was concerned that a potential client or employer would run a search on her name and see the accusation. If she didn’t respond she might lose the gig.

This is a legitimate concern. A friend lost two paying gigs because someone Googled his name and was offended by a conversation the two of us had on this very blog. (I made a change that removed it from Google’s radar.) I’m sure I’ve missed being hired once or twice because someone Googled my name and was offended by some opinion I’ve expressed here or elsewhere on the web. The only sure way to avoid that is to keep quiet on the net, which isn’t in our nature.

But in the long run defending yourself against these bogus accusations from the A-plussers is counter-productive. It inspires them to repeat their dishonest behavior. Linking back to their accusations improves their search engine ranking, making it more likely their nonsense will come up when someone searches for your name.

Some of the people pulling this crap achieved their original prominence by offering insights and worthwhile conversations, but now they’re like poorly mannered children at an adult party.  They are jumping up and down in the living room, waving their arms and shouting nonsense in a desperate attempt to get the grownups to abandon their conversations with each other and pay attention to them.

Don’t feed the beast. Dismiss them as you would a any other tiresome troll. It’s not easy, especially when they mention you by name, but it’s the only way to get rid of them.

“Oh, it’s just Rebecca Watson. Pffft. Did you like the latest Bond movie?”

“Oh, it’s just PZ Meyers. Ho hum, what’s for dinner?”

“Oh, it’s an A-Plusser making noise? Not now, I’m having a conversation with the grown-ups.”

My morning ritual starts with making a French press full of coffee. Grind the beans, heat the water… I can do it in my sleep, which is good, because before I have that first cup I’m barely conscious. The first sip from the first cup makes me feel more alert immediately, far quicker than the caffeine can actually kick in.

As we become a more secular society we abandon specific rituals, and ritual in general, which is a mistake. Rituals provide a rote series of actions to do without a lot of thought and help us relax, calm down a bit and clear our minds, leaving us better able to focus on the next task.

One of my favorite rituals is walking the dog. It starts with picking out a cigar, a ritual in and of itself. I check out my humidor and select one. Do I want something something strong or medium, spicy or earthy, mellow or kick-ass? How long will the walk be? (Longer walks require longer cigars.) By this time the dog is getting excited, because he knows that when I open the humidor it usually means he’s going for a walk. That brings up the ritual of teasing him just a bit (“you want to go for a WALK?A *Walk?* Is that what you want?”), getting his head leash on, and then selecting the appropriated outerwear for myself.

I clip and light the cigar in the front yard – yet another ritual. Sam always holds the leash in his mouth for the first block, then I take it from him until we reach the place on the wooded path where I can let him run free. He immediately runs to the woods and takes a dump – he has his rituals too.

And all this time I’m not thinking about problems or my finances or my job or family issues or politics or the news or friends or frenemies or the next article or podcast or conversation or anything else that’s important to me. I do think about such things during the walk, but not during the ritual of getting ready for it. That few minutes of thoughtless ritual is calming and refreshing.

If you don’t have any rituals, intentionally add a few to your life. They can be a source of calm and relaxation, even if they’re short. They don’t have to have any special meaning – it is the meaninglessness that makes them work.